• Skills, knowledge, appropriate training and qualification to do the job. Ask for credentials.
• Keeps up to date with the latest research, industry findings
• Is pro-active with on-going and regular professional development
• Turns up on time or lets you know if they are going to be late or need to re-schedule
• Professional behaviour - you should expect you and your horse to be treated with respect and take the time to answer your questions
• Horse handling - your horse should be treated kindly and fairly, e.g. no hitting
• Be able to give good advice to help you with your horse's hoof care

What your Hoof Care professional should expect from you:

• Your horse is calm, confident and in a safe, non-slip place to be trimmed. A gateway on the side of the road, a dirty, dark stable or a muddy field are not safe places for trimming
• In bad weather, if you don't have anywhere to trim indoors, please ask to re-schedule
• Your horse is used to being handled and picks up all his feet calmly and safely for trimming
• Advise your trimmer before they arrive if there are any issues with your horse
• Horse is caught and ready to be trimmed. Remove wet covers & brush off muddy legs. Don't wash legs just before trimming as wet legs are not pleasant to work with
• Schedule your next trim. Your trimmer is likely booked up weeks in advance which makes it difficult to "just fit you in "when you ring
• Arrange payment method with your trimmer